Database and Primo VE Issues or Questions Form

Use this form only to report issues or problems related to a particular Library database, including Primo VE.

Note: Reported issues are processed Monday through Friday in the order that they are received. 

Please complete the form with as many details as possible for us to best troubleshoot the issue or problem. A librarian will contact you soon to follow-up.

For a more immediate response, please contact a librarian at the Reference Desk via our Ask-a-Librarian service.

Which type of device were you using?:
What browser were you using?:
What is your Operating System?:
Where were you trying to access the database from?:

Include a screenshot of the issue:

Please let us know your University status:
Fields marked with * are required.

Example of how to report issues in the Primo VE system

Creating a screenshot of your screen with the issue

On a PC:

Click on the PrintScreen key/button to capture the screen with the issue.

Save the screenshot to a folder on your computer i.e. the desktop, my documents, or the like.

Upload the screenshot to the form on this page.

 

On a Mac:

To take a screenshot, press and hold these three keys together: Shift, Command, and 3. 

Save the screenshot to a folder on your computer i.e. the desktop, my documents, or the like.

Upload the screenshot to the form on this page.