Q. I am unable to access library databases from off campus. What do I need to do?

This problem is primarily experienced by students who are new to the University at the start of a term. If you are a new student, the problem might be resolved by changing the password you currently use for the various campus online systems (e.g., CSU email, Cougar Connect, Moodle). To do so, log into the IT account management (IAM) Self-Service system. You can access it online directly at:

https://iam.csu.edu/self-service

Under the Manage Your Account heading, click on the Change Your Password link and follow the on-screen directions. Contact the Reference Desk if you need further assistance by phone at 773-995-2235 or by email at ask@csu.libanswers.com.